Terms of Service

What PactLock is

PactLock is a productivity and accountability tool. It helps you create binding commitments to block distracting apps and websites for a period you choose. It does not provide medical advice, diagnosis, treatment, counseling, crisis support, referrals, or helplines.

Your commitments are binding

When you sign a commitment, it becomes active and cannot be weakened, shortened, or deleted until it naturally expires. This is a core feature of PactLock, not a bug. By signing, you acknowledge and accept this irreversibility.

When a signed commitment explicitly requires the PactLock blocker, confirmed removal or disabling of that blocker is a breach. A missing heartbeat produces a connection warning, not automatic forfeiture. Closing the browser, device sleep and network outages are not proof of removal. Consumer devices retain control over installation and permissions; PactLock does not guarantee uninstall prevention. Mobile preview builds do not provide device-level app blocking.

Penalties

If your commitment includes a financial stake, the exact disclosed amount is charged before activation. PactLock refunds the stake to the original payment method after successful completion. If the commitment is breached, the full stake is forfeited to PactLock and is non-refundable.

Emergency unlocks

Each commitment includes one free completed emergency unlock: five minutes of access after a fifteen-minute cooling period. Blocking resumes automatically and the original commitment remains active. An approval-mode witness must consent before the owner starts access; consent never skips the wait. Additional completed emergency unlocks breach the commitment and apply the agreed stake outcome.

Witnesses

Witnesses are invited by you and can see your commitment status. In Approval Mode, witnesses can approve or deny emergency unlock requests. Witnesses are not liable for your commitments or penalties.

Community circles

Community circles are peer support groups. They are not moderated by professionals. Content shared in circles is visible to circle members. You are responsible for your own check-ins and reactions. Reported content may be hidden pending review. PactLock is not responsible for interactions between circle members.

Plans and cancellation

The Free plan includes one active commitment at a time. PactLock Plus permits additional simultaneous commitments and renews monthly or annually until cancelled. Cancellation never weakens, deletes, pauses, or shortens an active commitment; it only limits future activations after Plus access ends. Financial stakes are separate and their refund-or-forfeiture terms are disclosed before signing.

Limitation of liability

PactLock is provided as-is. We are not liable for any damages arising from your use of the service, including but not limited to penalty charges, lost productivity, or emotional distress. You use PactLock at your own risk.

Contact

For questions about these terms, contact us at legal@pactlockapp.com.